Patient Communication
That Never Misses a Beat

Automated confirmations and reminders on WhatsApp and SMS are one of the most effective ways clinics reduce missed appointments, because patients get the date, time and location in an app they check every day — and can confirm or reschedule in one tap instead of simply not turning up.

Patient conversations sit in CRM records protected by role-based permissions and audit logs, so only the staff you authorise can open a patient's history, and access is traceable.

Yes. A Utility template can notify the patient that a report is ready and include a link to download it from your own system. We recommend linking to a secure portal rather than attaching medical documents directly.

Yes. Meta requires a person's opt-in before a business messages them on WhatsApp, naming your clinic and what they will receive, and India's DPDP Act requires a lawful basis, typically consent, for processing personal data. Capture it at registration, on the form or at the front desk, and keep a record.

Yes. Each branch can run its own reminder schedules, templates and patient list, with role-based access so front-desk staff see only their branch while management reviews every location together.

Yes. Reminders can be triggered over the Messagify API or webhooks whenever an appointment is created or changed in your hospital management or booking system, so staff don't re-enter data.