Verified Citizen
Communication at Scale
Citizen notification systems, grievance management, scheme alerts and verified bulk communication — built for government-scale reach and accountability.
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Reaching Citizens, With a Record of Every Message
Public sector communication has to reach citizens reliably, at scale, and with a verifiable audit trail. Messagify delivers scheme alerts, notices and grievance updates over SMS and WhatsApp through authorized connectivity infrastructure, built to support regulated, government-scale volumes.
Grievance and request tracking runs on the same platform, so departments can log, route and follow up on citizen queries with full visibility — instead of requests disappearing into disconnected channels.
Government Sector Use Cases
Scheme Enrolment & Benefit Alerts
Notify beneficiaries when enrolment for a scheme opens, when documents are pending, and when a benefit has been approved or disbursed — in the citizen's preferred language.
Grievance Acknowledgement & Status Tracking
Send every citizen a grievance number on submission, then automatic updates as it is assigned, actioned and closed, so status queries don't flood department helplines.
Certificate & Application Updates
Inform applicants when a certificate, licence or permit application moves stage or is ready for collection, with the office address and timings.
Public Notices & Advisories
Broadcast deadlines, camp schedules, weather advisories or service disruptions to registered citizens in a specific ward, block or district.
How Messagify Helps
Scheme & Notice Alerts
Bulk, verified notifications for government schemes, deadlines and public notices.
Grievance Management
Log, route and track citizen grievances with full visibility from submission to resolution.
Verified Bulk Communication
Authorized connectivity infrastructure built for high-volume, accountable public communication.
Multi-Department Access
Role-based access so departments manage their own communication within one shared platform.
Delivery Reporting
Real-time delivery reports for audit and accountability requirements.
Sample Message Templates
Examples of the messages government sector businesses send with Messagify. Variables use each channel's usual syntax: {{1}} for WhatsApp templates and {#var#}, the placeholder most DLT portals use, for SMS. Every template is approved by Meta or registered on DLT before use.
Grievance acknowledgement
Your grievance has been registered with Grievance No. {#var#}. You will receive updates on this number. - {#var#}
Application status
Dear {{1}}, your application {{2}} for {{3}} has been {{4}}. Please visit {{5}} between {{6}} with the original documents.
Scheme reminder (Hindi)
नमस्ते {{1}}, {{2}} योजना के लिए आपके दस्तावेज़ {{3}} तक जमा करना ज़रूरी है। अधिक जानकारी के लिए नीचे दिए गए लिंक पर जाएँ।
Camp notice
Health and document camp at {{venue}} on {{date}}, 10 AM–4 PM. Bring your Aadhaar and ration card.
Good to Know
Indian languages WhatsApp templates can be submitted in: Hindi, Marathi, Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Punjabi and Urdu.
Source: Meta supported template languages
Every SMS and WhatsApp message carries a delivery status, giving departments an auditable record of what was sent and delivered.
Source: Messagify delivery reports
Government messages carry a -G header suffix. Messages sent on the direction of the Central or State Government in the public interest fall outside TRAI's definition of unsolicited commercial communication.
Source: TRAI TCCCPR, 2018 (consolidated)
The same advisory can go out on SMS, WhatsApp and RCS from one platform, so it reaches citizens on whichever channel their phone supports.
Source: Messagify Campaign Platform
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Frequently Asked Questions
Yes. Messages are delivered through authorized connectivity infrastructure built to support high-volume, regulated public sector communication.
Yes — grievances can be logged, routed to the right department and tracked through to resolution, with visibility for both staff and citizens.
Yes. WhatsApp templates can be submitted in Hindi, Marathi, Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Punjabi and Urdu. For SMS, regional-language template support depends on the operator's DLT platform, and we confirm it during registration.
Yes, role-based access lets multiple departments manage their own communication and grievance queues within one shared, centrally administered platform.
Yes. Every message has a delivery status available in reports and over the API, so departments can show what was sent, to whom and when.
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